Returns Policy

At Curago Technologies, we aim to ensure customer satisfaction with all products purchased through our website. This Returns Policy outlines your rights and our obligations in relation to returns, refunds, and exchanges.

Eligibility for Returns

  • Products may be returned within 14 calendar days of delivery.

  • Items must be unused, unopened, and in their original packaging, including all accessories and documentation.

  • Proof of purchase is required for all returns.

Non-Returnable Items

The following items are non-returnable, unless faulty or supplied in error:

  • Products that have been installed, configured, or used

  • Software licences, activation keys, or downloadable products

  • Special-order, customised, or made-to-order items

  • Items not returned in their original condition or packaging

Faulty or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please notify us within 7 days of delivery.

Where a fault is confirmed:

  • We will offer a replacement, repair, or refund, in line with applicable consumer and business law.

  • Faulty items may be inspected or returned to the manufacturer for verification.

Return Process

To request a return:

  1. Contact us at info@curagotechnologies.com with your order number and reason for return.

  2. Await return authorisation and instructions before sending any items back.

  3. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Unauthorised returns may be refused.

Refunds

  • Approved refunds will be processed to the original payment method.

  • Refunds are issued excluding original delivery charges, unless the return is due to our error.

  • Please allow 5–10 business days for refunds to be processed after receipt and inspection of returned goods.

Business-to-Business Sales

Unless otherwise stated, sales via this website are considered business-to-business (B2B) transactions. Statutory consumer cancellation rights may not apply to B2B purchases.

Contact Us

If you have questions about this Returns Policy or need help with a return, please contact:

Curago Technologies
📧 info@curagotechnologies.com
🌐 www.curagotechnologies.com